How can we help?
Frequently Asked Questions
TRUST & SAFETY
All of our folks are interviewed and pass a nationwide detailed background check. Only about 10% of the people that apply end up working as a Maid it New certified cleaner.
If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!
We have three levels of security in place. First off our booking page is protected by extended validation SSL. Secondly, our booking form has it’s own layer of 256 bit security. Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.
Yes they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.
If you’re not content with your cleaning, we will come out and re-clean (within 24hrs-48hrs) if we are notified within 24hours of the initial cleaning. Customers must list, with pictures, areas of the home that were missed during the initial cleaning. Any areas not listed within 24hrs of the initial cleaning will not be honoured in the re-clean. Also, customers may not add a new service to the re-clean without reaching our minimum new service requirement. Our free re-cleans will take place within 24hrs to 48hrs. The customer must be available to grant access to the cleaners for the re-clean.
Our services are personalized to each customer, therefore, MaiditNew does not offer refunds. However, please contact us within 24hours after the booking start time if you have any complaints about your cleaning service. We do not offer refunds, but we would offer you a free re-clean if we are notified within 24hours of the initial cleaning. Customers must list, with pictures, areas of the home that were missed during the initial cleaning. Any areas not listed within 24hrs of the initial cleaning will not be honoured in the re-clean. Also, customers may not add a new service to the re-clean without reaching our minimum new service requirement. Our free re-cleans will take place within 24hrs to 48hrs. The customer must be available to grant access to the cleaners for the re-clean.
WHAT'S INCLUDED
First time clients who haven’t had their home cleaned professionally within the last month will need to add the First Time Clean option in the Extras section in order to give our crew members the time they need to achieve the high-quality results we’re known for. Once that’s complete, our Standard Clean is the perfect choice for weekly/biweekly/monthly Maiditnew Clean moving forward! Otherwise, we cannot guarantee the level of service.
Living Areas & Bedrooms
- Vacuum/sweep/mop
- Remove cobwebs
- Dust all surfaces and items
- Dust ceiling fans, light fixtures, blinds, and vents
- Dust baseboards & window sills
- Make beds
- Switch plates cleaned
- Doorknobs cleaned and disinfected
Bathrooms
- Counters, sinks, showers, bathtubs, fixtures cleaned and disinfected
- Toilets cleaned and disinfected
- Floors cleaned and disinfected
- Mirrors cleaned
- Dust ceiling fans, light fixtures, blinds, and vents
- Dust baseboards & window sills
- Exterior of cabinets and drawers cleaned
- Remove cobwebs
- Carpeting vacuumed
- Empty trash, wipe down trash can
- Switch plates cleaned
- Doorknobs cleaned and disinfected
Kitchen
- Sweep/mop
- Thorough dusting
- Remove cobwebs
- Sinks, fixtures, counters cleaned and disinfected
- Exterior of appliances cleaned
- Exterior of cabinets and drawers cleaned
- Microwave cleaned and disinfected, inside and out
- Dust ceiling fans, light fixtures, blinds, and vents
- Exterior of range hood cleaned
- Stove top, burners, drip pans, and knobs cleaned
- Stainless steel polished
- Empty trash, wipe down trash can
- Switch plates wiped down
- Doorknobs cleaned and disinfected
You can book your Maiditnew cleaning services 24 hours a day on our booking page here.
First-time clients who haven’t had their home cleaned professionally within the last month will need to add the First Time Clean option in the Extras section in order to give our crew members the time they need to achieve the high-quality results we’re known for. Once that’s complete, our Standard Clean is the perfect choice for weekly/biweekly/monthly Maidtnew cleaning services moving forward!
Living Areas & Bedrooms
- Vacuum/Sweep/Mop
- Remove cobwebs
- Dust all surfaces and items
- Clean ceiling fans and light fixtures
- Dust blinds and vents
- Make beds
- Switch plates cleaned
- Doorknobs cleaned and disinfected
- Wipe down door frames and door facings
- Wipe down window sills
- Vacuum baseboards
- Vacuum under furniture (please note our cleaners will not lift furniture that weighs more than twenty pounds)
- Wipe down furniture
Bathrooms
- Counters, sinks, showers, bathtubs, fixtures cleaned and disinfected
- Toilets cleaned and disinfected
- Floors cleaned and disinfected
- Mirrors cleaned
- Clean ceiling fans and light fixtures
- Dust blinds and vents
- Exterior of cabinets and drawers cleaned
- Remove cobwebs
- Carpeting vacuumed
- Empty trash, wipe down trash can
- Switch plates cleaned
- Doorknobs cleaned and disinfected
- Wipe down door frames and door facings
- Wipe down window sills
- Wipe down baseboards
Kitchen
- Sweep/Mop
- Thorough Dusting
- Remove cobwebs
- Clean ceiling fans and light fixtures
- Dust blinds and vents
- Sinks, fixtures, counters cleaned and disinfected
- Exterior of appliances cleaned
- Exterior of cabinets and drawers cleaned
- Microwave cleaned and disinfected, inside and out
- Exterior of range hood cleaned
- Stove top, burners, drip pans, and knobs cleaned
- Stainless steel polished
- Empty trash, wipe down trash can
- Switch plates wiped down
- Doorknobs cleaned and disinfected
- Wipe down door frames and door facings
- Wipe down window sills
- Wipe down baseboards
- Vacuum under furniture (please note our cleaners will not lift furniture that weighs more than twenty pounds)
- Wipe down furniture
You can book your Maditnew cleaning services 24 hours a day on our booking page here.
Our Move In/Move Out option delivers a thorough cleaning to prepare the home for you or the new family moving in! Please ensure that the home is empty prior to our cleaning service and that there are no other people (movers, tradespeople etc) working in the space. And we will need electricity and water!
Please note, if the home is particularly dirty, we may need to add the First Time Clean service to your cleaning in order to give our cleaners time to complete their work.
Living Areas & Bedrooms
Vacuum/Sweep/Mop
Remove cobwebs
Dust all surfaces
Clean ceiling fans and light fixtures
Switch plates cleaned
Doorknobs cleaned and disinfected
Bathrooms
Counter tops, sinks, showers, bathtubs, fixtures cleaned and disinfected
Toilets cleaned and disinfected
Floors cleaned and disinfected
Mirrors cleaned
Clean ceiling fans and light fixtures
Cabinets and drawers cleaned inside and out
Remove cobwebs
Switch plates cleaned
Doorknobs cleaned and disinfected
Kitchen
Sweep/Mop
Thorough dusting
Remove cobwebs
Clean ceiling fans and light fixtures
Sinks, fixtures, counters cleaned and disinfected
Appliances cleaned inside and out
Cabinets and drawers cleaned inside and out
Exterior of range hood cleaned
Stove top, burners, drip pans, and knobs cleaned
Stainless steel polished
Switch plates wiped down
Doorknobs cleaned and disinfected
All Rooms
Wipe down window sills
Vents dusted and wiped down
Blinds dusted & wiped down (note: we do not wipe down thin metal or plastic blinds due to danger of bending/breaking)
Wipe down baseboards, door facings, door frames, spot-clean walls (some marks/stains may need to be painted over)
You can book your Victoria BC cleaning services 24 hours a day on our booking page here.
Sometimes a garage, a closet, or an entire room can get a little out of control and leave you feeling overwhelmed and unsure of where to even start. Our organizers will help you get things back in order. We have a three hour minimum and can stay as long as it takes to put things right. Give us a call or drop us an email and we can discuss your needs!
You can book your Victoria BC cleaning and organization services 24 hours a day on our booking page here.
MANAGE YOUR ACCOUNT
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right-hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointments that are already completed.
You can submit a password change request on the customer login page at [login link]
You can submit a password change request on the customer login page [login link]
Log into your account and update your address in your upcoming booking. Alternatively, you can give us a call and we will update your address for you.
Log into your account at [login link] and update your card on file. Your new card will automatically be noted as your default card.
Simply go to our booking form and schedule your appointment online. Alternatively, you can give us a call if there are any issues at all.
GETTING STARTED
When you book service an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go. Alternatively, you can create and log into your account at this link [login link]
We provide services for
Princeton
West Windsor
Lawrenceville
Hamilton
Trenton
Ewing
Bordentown
Fielsboro
Chesterfield
Standard cleaning takes into account everything that involves cleaning a home or apartment. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service.
We price based on the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on the website.
Yes, we provide all cleaning supplies, products and equipment, unless there is a specific request for a certain service.
Sure thing. Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service.