To schedule online, all you have to do is fill out some details about what you need, who you are, pick a date/time and wait for a confirmation to arrive.

All of our folks are interviewed and pass a nationwide detailed background check. Only about 10% of the people that apply end up working as a Maid it New certified cleaner.

If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!

We have three levels of security in place. First off our booking page is protected by extended validation SSL. Secondly, our booking form has it’s own layer of 256 bit security. Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.

Yes they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.

If you’re not content with your cleaning, we will come out and re-clean (within 24hrs-48hrs) if we are notified within 24hours of the initial cleaning. Customers must list, with pictures, areas of the home that were missed during the initial cleaning. Any areas not listed within 24hrs of the initial cleaning will not be honoured in the re-clean. Also, customers may not add a new service to the re-clean without reaching our minimum new service requirement. Our free re-cleans will take place within 24hrs to 48hrs. The customer must be available to grant access to the cleaners for the re-clean.

Our services are personalized to each customer, therefore, MaiditNew does not offer refunds. However, please contact us within 12 hours after the booking start time if you have any complaints about your cleaning service. We do not offer refunds, but we would offer you a free re-clean if we are notified within 12 hours of the initial cleaning. Customers must list, with pictures, areas of the home that were missed during the initial cleaning. Any areas not listed within 12 hrs of the initial cleaning will not be honoured in the re-clean. Also, customers may not add a new service to the re-clean without reaching our minimum new service requirement. Our free re-cleans will take place within 24hrs to 48hrs. The customer must be available to grant access to the cleaners for the re-clean.