Question 1

Can I trust my cleaning professional?

Accepted Answer

All of our folks are interviewed and pass a nationwide detailed background check. Only about 10% of the people that apply end up working as a Maid It New certified cleaner.

Question 2

What happens if something goes wrong during my appointment?

Accepted Answer

Our services are all backed by a satisfaction guarantee. If we make a mistake, we will gladly return to make it right. Our customer service staff is always available to help you with scheduling or quality issues.

Question 3

Is my billing information kept safe and secure?

Accepted Answer

Yes, your billing information is kept completely safe and secure. We use industry-standard encryption and security protocols to protect all payment information.

Question 4

Do the cleaning professionals go through a background check?

Accepted Answer

Yes. Before hiring any cleaner, we thoroughly investigate their background with a nationwide detailed background check. In addition, our company has general liability business insurance.

Question 5

What is your 100% satisfaction guarantee policy?

Accepted Answer

Our services are all backed by a satisfaction guarantee. If we make a mistake, we will gladly return to make it right at no additional cost to you.

Question 6

What is your refund policy?

Accepted Answer

If you are not satisfied with your cleaning, contact us and we will return to re-clean the areas of concern. We stand behind our work with a 100% satisfaction guarantee.

Question 7

How do I book online?

Accepted Answer

You can book your Maid It New cleaning services 24 hours a day on our booking page at maiditnew.com/book-now. Get an instant estimate in just 60 seconds with no sign-up needed.

Question 8

How do I create an account?

Accepted Answer

When you book service an account is automatically created for you. Simply set up your account, choose your password, and you are ready to go.

Question 9

Do you bring your own cleaning supplies, products and equipment?

Accepted Answer

Yes. Our cleaning technicians use professional cleaning equipment and cleaning products that are far superior to those found in the grocery store.

Question 10

What is included in a standard cleaning?

Accepted Answer

Our standard cleaning includes: Living Areas and Bedrooms — vacuum, sweep, mop, remove cobwebs, dust all surfaces, dust ceiling fans, light fixtures, blinds and vents, dust baseboards and window sills, make beds, clean switch plates and doorknobs. Bathrooms — clean and disinfect counters, sinks, showers, bathtubs, toilets, floors, mirrors, and exterior of cabinets. Kitchen — sweep, mop, thorough dusting, clean and disinfect sinks, counters, exterior of appliances and cabinets, microwave inside and out, stove top, burners, and polish stainless steel.

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