Maid It New LLC – Terms & Conditions of Service

Last Updated: February 1 , 2026

These Terms & Conditions (“Terms”) apply to all services provided by Maid It New LLC (“Maid It New,” “Company,” “we,” “us,” or “our”). By booking, scheduling, or receiving services from Maid It New (online, by phone, or otherwise), you (“Client,” “you,” or “your”) acknowledge that you have read, understood, and agree to be bound by these Terms.

We may update these Terms from time to time. The version in effect at the time of booking governs that booking.

1) No Fixed Term; Right to Refuse Service

There is no fixed term or long-term contract required to use our services. Maid It New reserves the right to refuse, suspend, or cancel service at any time, including for safety concerns, inability to access the property, misrepresentation of home conditions, or repeated scheduling issues.

2) Payment Policy

Payment is due in full at the time of booking unless otherwise agreed by Maid It New in writing.

Accepted payment methods: major credit/debit cards. Cash is not accepted unless explicitly approved in advance by Maid It New. A valid payment method must be kept on file to reserve and hold an appointment.

3) Refunds; Quality Concerns; Re-clean Policy

Maid It New does not offer refunds.

If you are dissatisfied with your cleaning, you must notify us within 24 hours of the scheduled booking start time. Notification must include:

• a written description of the issue(s), and

• clear photos of the specific area(s) of concern.

If we determine a re-clean is warranted, we may offer a re-clean at no charge for the missed areas only. A re-clean:

• does not include new services, upgraded scope, or additional areas not originally included, and

• must be scheduled within 24 to 48 hours, subject to availability and access.

Requests made after the notice window, or without photos, may be declined.

4) Receipts

Receipts are automatically sent once payment is successfully processed to the email address provided at booking. If you do not receive a receipt, you may request one and we will re-send it to the same email address on file. Maid It New is not responsible for undelivered receipts due to incorrect email entry by the Client.

5) Gift Cards

Gift cards are non-refundable and not redeemable for cash. Gift card balances may be applied toward eligible services. Any remaining balance may be used for future services.

6) Arrival Window

Your scheduled start time includes an arrival window of +/- 1 hour. This allows for traffic, prior job timing, and operational delays. If we expect a delay outside the arrival window, we will make reasonable efforts to notify you.

7) Client Responsibilities (Access, Utilities, Readiness)

You are responsible for ensuring the home is accessible at the scheduled start time and that water and electricity are available.

You must provide accurate entry instructions (keys, lockbox, codes, concierge instructions). If entry instructions change, you must notify our office before the appointment.

8) Lockout / Inaccessibility (No Access)

If our team arrives and cannot access the home for any reason (including missing/incorrect entry instructions, locked access, denied access, or unsafe conditions preventing entry), the appointment is considered a lockout.

A $75 lockout fee will be charged to the card on file to cover reserved labor and travel. The appointment may be rescheduled subject to availability and current pricing.

9) Cancellation and Rescheduling

For purposes of these Terms, “scheduled start time” means the start time shown on your booking confirmation.

9.1 Valid Notice

All cancellation/reschedule notices must be sent to our office by phone, email, or text to the Company’s office line. Notice to an individual cleaner or to the cleaning team on-site is not valid.

Notice is considered received based on the timestamp of the message/call to our office line.

9.2 Late Cancellation Fee

You may cancel or reschedule without penalty if notice is received more than 24 hours before the scheduled start time.

Cancellations or reschedules made within 24 hours of the scheduled start time incur a $75 late cancellation fee per appointment.

Rescheduling within 24 hours is treated the same as a late cancellation because we reserve a team and time for your appointment.

9.3 Rescheduling Limits; Rebooking Requirement

You may reschedule an appointment one time without penalty if notice is received more than 24 hours before the scheduled start time, subject to availability.

Repeated last-minute changes or repeated rescheduling may require that we cancel the appointment and require the Client to rebook when ready. Rebooked appointments are subject to availability and current pricing.

10) Scheduling, Frequency, and Rate Changes

Recurring service pricing is based on the time interval between cleanings. If you skip or delay a cleaning, the applicable rate may change to reflect the longer interval and additional work required.

Examples:

• A biweekly client who skips a visit and creates a four-week interval may be charged the monthly rate for the next visit.

• A biweekly client who requests an extra visit between scheduled visits may be charged a weekly-rate equivalent when the interval becomes one week.

Maid It New may re-evaluate rates if the time required to perform the service differs materially from what was reasonably estimated at booking due to home condition, undisclosed factors, scope changes, or interruptions.

11) Service Types; Scope Control; On-site Changes

Services must be booked as one of our offered categories (e.g., Standard, Deep, Move-In/Move-Out, Hourly, Organization, Concierge). We do not offer “custom pricing” outside the service categories provided.

Cleaners are not authorized to change service type, scope, or pricing on-site. Any changes must be approved by Maid It New through the office by phone, email, or text before work proceeds.

12) Hourly Services

Hourly services are billed at the hourly rate in effect at the time of booking. Unless otherwise stated in writing, hourly work is billed at $75 per labor hour per cleaner.

If the Client is present during hourly service, the Client is responsible for tracking time and notifying our team when to stop to avoid additional charges.

If the Client is not present, we will notify the Client when the scheduled hours are complete. If more time is required, we will request approval before continuing where practicable.

13) Move-In / Move-Out Cleaning Requirements

Move-in/move-out services are priced for homes that are empty and free of clutter.

If the home is occupied, contains significant personal items, or conditions exceed normal wear (including heavy buildup, hoarding conditions, pet soiling, pest infestation, or other hazards), Maid It New may:

• pause service,

• document conditions with photos, and

• provide a revised quote, including conversion to hourly service if appropriate.

Work will not proceed until the Client approves revised terms in writing (text/email/recorded phone approval).

Move-in/move-out services do not include pet odor remediation. If odor remediation is required, you should hire a specialist.

Inside cabinets, inside appliances, and similar add-ons require the areas to be empty prior to the team’s arrival unless otherwise agreed.

14) Misclassified Bookings; Unsafe or Hazardous Conditions

If our team arrives and determines that the home condition or scope materially differs from what was booked or disclosed, including but not limited to hoarding conditions, severe soiling, biohazards, pest infestation, or unsafe/hostile environments, Maid It New may refuse service or convert the service to hourly work at $75 per labor hour per cleaner.

If the Client declines the revised terms, Maid It New may cancel the appointment and charge a $75 reassessment fee to compensate for reserved labor planning and dispatch.

15) Service Time Limits; Client Interference

Flat-rate services are priced based on reasonable time expectations for the tier booked. If service time is extended due to undisclosed conditions, added requests, repeated reclean demands, or Client interference beyond the agreed scope, Maid It New may:

• bill additional time at the hourly rate, and/or

• end the service when the reasonable maximum duration for the tier has been reached.

Excessive interference, unsafe conditions, or hostile behavior may result in early termination of service and may be subject to a $75 fee.

16) Cleaning Approvals; Post-Service Disputes

Approval of service may be communicated verbally, by email, or by text. Once a Client confirms satisfaction or approval, Maid It New may deny subsequent re-clean requests related to that appointment.

If the Client requests a walk-through review at the end of service, the Client must be available promptly. Waiting time beyond 10 minutes may be billable at the hourly rate, up to a maximum of one hour, after which the team may depart.

17) Teams and Staffing

Services may be performed by one or more cleaners depending on job size and scheduling. We will make reasonable efforts to provide consistent staffing where possible, but we do not guarantee the same cleaner(s) for every visit.

Some services may be performed by independent contractors engaged by Maid It New.

18) Conduct and Scope of Work Limitations

Our cleaners will not:

• smoke, consume alcohol, or engage in non-work activities in your home,

• perform tasks outside the booked scope,

• perform specialty work (e.g., restoration, grout restoration, mold remediation, structural repairs).

We do not work at heights above two ladder rungs. We do not move heavy items over 20 pounds. We do not provide childcare or pet care services.

19) Pets

Clients must disclose pets at the time of booking. Pets should be secured where practical. We do not clean litter boxes or remove urine/feces from floors. Maid It New is not responsible for pets that escape during entry/exit.

20) Supplies and Equipment

We typically provide standard cleaning supplies and equipment. If you require use of a specific product, you must notify us in advance.

In rare cases (e.g., allergy risk, extreme conditions), we may request the Client provide a working vacuum or other equipment to avoid cross-contamination risk.

21) Before-and-After Photos

Maid It New may take before-and-after photos for quality control, documentation, and training. Photos may be used for marketing in a manner that does not disclose Client identity or address. If you object to photos, you must notify us before service begins.

22) Security Systems

If your home has an alarm, you must provide clear disarm instructions and any necessary codes prior to arrival. Maid It New is not responsible for false alarms or dispatch fees due to Client failure to provide correct instructions.

23) Accidents and Damage

You are responsible for securing valuables and fragile items. If damage occurs and is caused by our team, you must report it within 24 hours of the appointment start time, with photos and a description of the issue.

Maid It New reserves the right to repair or replace items where appropriate. We are not responsible for damages attributable to improper installation (e.g., pictures hung with pins or unstable fixtures) or pre-existing conditions.

24) Theft Allegations

If you suspect theft, you must promptly notify Maid It New and file a police report. Maid It New may cooperate with law enforcement as appropriate. We are not responsible for unreported or unsubstantiated claims.

25) Holidays

We observe: New Year’s Day, Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day. If your recurring service falls on an observed holiday, we will contact you to reschedule.

26) Clutter and Organization

Cleaning results may be limited where clutter prevents access to surfaces. We do not handle excessive paperwork or fragile collections unless specifically agreed.

27) Laundry (If Offered)

If laundry service is requested, Maid It New is not responsible for damage to appliances or garments, including shrinkage, color bleeding, or other unexpected outcomes. Client must provide instructions for special garments.

28) Hiring of Maid It New Personnel; Non-Solicitation

Clients agree not to solicit or hire Maid It New staff or contractors for private services during engagement and for two (2) years after the last date of service, unless Maid It New provides written consent.

If a Client hires Maid It New personnel in violation of this clause, a $1,500 placement fee is due immediately.

29) Tips

Tips are appreciated but not required. Tips should be provided directly to the cleaning team.

30) Limitations of Liability; Disclaimer

To the maximum extent permitted by law, Maid It New disclaims all warranties not expressly stated in these Terms. Maid It New’s aggregate liability shall not exceed the amounts paid by the Client in the six (6) months preceding the event giving rise to the claim.

Maid It New is not liable for indirect, incidental, special, consequential, or punitive damages.

31) Governing Law; Dispute Resolution; Arbitration

These Terms are governed by the laws of the State of New Jersey, without regard to conflict-of-law principles.

Any dispute arising out of or relating to these Terms or services provided shall be resolved by binding arbitration on an individual basis. You waive the right to bring or participate in a class action. Judgment on an arbitration award may be entered in any court of competent jurisdiction in New Jersey.

32) General Provisions

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect. Our failure to enforce any right is not a waiver of that right unless agreed by Maid It New in writing.

These Terms constitute the entire agreement between the Client and Maid It New regarding the services.

By booking or using our services, you confirm acceptance of these Terms.